Shift Leader Jobs in UK 2026

Looking for an exciting opportunity in Milton Keynes? Caffe Nero Group Ltd is hiring a Shift Leader, offering a competitive hourly rate of £10.00–20.00. This permanent position is perfect for someone with 1–2 years of hospitality experience, ready to step into a hands-on leadership role.

You’ll be working on-site in a vibrant café environment, guiding a team, and creating memorable experiences for every customer. If you love fast-paced, people-focused work and thrive in a supportive team atmosphere, this could be the role that sparks your next career move.

Job Details:

• Employer Name: Caffe Nero Group Ltd
• Job Location: Milton Keynes, MK10 0BA, UK
• Job Position: Shift Leader
• No. of Vacancies: 1
• Term of Employment: Permanent
• Salary: £10.00-20.00 Hourly

Education

• General

Experience

• 1-2 years of Experience

Responsibilities:

• Team Leadership:
  • Oversee and direct a team of café associates during designated shifts.
  • Ensure that all team members are thoroughly trained, motivated, and operate with maximum efficiency.
  • Assign responsibilities efficiently and deliver constructive feedback to improve performance.
  • Cultivate a constructive and inclusive workplace environment that encourages collaboration.
• Customer Service:
  • Provide outstanding customer service, guaranteeing that customers’ requirements are fulfilled.
  • Respond to customer complaints and concerns promptly and with professionalism.
  • Ensure a tidy, well-organized, and inviting environment for patrons.
  • Establish a welcoming and engaging atmosphere that fosters customer loyalty and encourages repeat patronage.
• Operational Excellence:
  • Supervise the daily operations of the café, ensuring compliance with company standards.
  • Supervise inventory levels and execute purchase orders to ensure sufficient stock availability.
  • Manage cash transactions and uphold precise cash management protocols.
  • Ensure adherence to health and safety regulations and food hygiene standards.
• Sales and Targets:
  • Increase sales through proactive product promotion, upselling, and cross-selling.
  • Supervise sales performance and execute strategies to attain objectives.
  • Examine the sales data and offer suggestions for enhancement.
  • Coordinate with the management team to formulate and execute marketing strategies.
• Training and Development:
  • Support the onboarding process of new team members by providing comprehensive instruction on company policies and procedures.
  • Perform routine coaching sessions and conduct performance assessments for team members.
  • Determine training requirements and facilitate continuous professional development opportunities.
  • Cultivate an environment of ongoing learning and development within the team.

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Qualifications and Skills:

• Prior experience in a supervisory or managerial capacity within the hospitality sector.
• Exceptional customer service skills coupled with a dedication to providing outstanding experiences.
• Exceptional communication and interpersonal abilities.
• Proficiency in multitasking and performing effectively in a dynamic, fast-paced setting.
• Fundamental mathematical skills for cash processing and inventory management.
• Understanding of food safety standards and hygiene regulations.
• Ability to work a variety of schedules, including weekends and holidays.
• Demonstrates a positive attitude, self-motivation, and the capacity to inspire others.

To Apply, Shift Leader at Caffe Nero Group Ltd in the UK. Please review the details here.

Benefits:

1. Discounts and Perks

• Unlimited free handmade drinks while on shift.
• Up to 75% off food and packaged drinks during shifts.
• 50% off handmade drinks and 40% off other items after shifts.

2. Referral Program

• “Recommend a Friend” scheme with the potential to earn up to £750 for successful referrals.

3. Employee Rewards

• Access to a comprehensive benefits platform including discounts, rewards, and recognition for long service.

4. Training and Career Development

• Structured training programs and opportunities for career growth within the company.

How to Apply for Shift Leader Jobs in UK?

• Visit the Official Careers Page: Go to the Caffè Nero careers website.
• Search for the Role: Look for the Shift Leader position in Milton Keynes, MK10 0BA.
• Prepare Your Application: Have your CV ready, highlighting your hospitality experience, leadership skills, and customer service expertise.
• Submit Your Application: Complete the online application form and attach your CV.
• Follow Up: Keep an eye on your email for confirmation and potential interview invitations.

Conclusion:

As a Shift Leader at Caffe Nero, you’ll lead a dynamic team while delivering exceptional customer experiences. The role combines hands-on café management, staff development, and driving sales in a welcoming environment. It’s a rewarding opportunity to grow your career while making every visit memorable for customers.

Frequently Asked Questions: